Terms & Conditions

If you have booked a treatment with us we require 24 hours for cancellations and a deposit of 50% is required for treatments over an hour. Any refunds on treatments need to be requested within 48 hours.

All prices displayed are inclusive of VAT. Payment is via PayPal you don’t have to have an account you can use most credit and debit cards to pay. From time to time we will issue coupon codes. We have a coupon code box on the Checkout page where the coupon code can be entered. You may only redeem one coupon code at a time. Free Delivery can take 3 to 5 working days. If you need your item faster call us on 0117 930 0365 and we’ll gladly sort our faster delivery for you. Goods are supplied by Victoria Rose Beauty Ltd and can only be returned to them. Items cannot be returned to Dermalogica UK. In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, please email us a notice of cancellation to shop@victoriarosebeauty.co.uk. This applies to unopened goods only, once the goods have been opened this right is forfeited. The goods must be returned to Victoria Rose Beauty Salon, 265 North Street, Southville, Bristol, BS1 JN. This will be at your own cost. If preferred you can return the good to our Salon in person but this must be by appointment which can be made by calling 0117 930 0365. Provided the goods are returned in satisfactory condition the cost of your purchase will be refunded minus any delivery costs Victoria Rose Beauty Ltd have incurred. More information about the EU Distance Selling Directive can be found at http://www.legislation.gov.uk/uksi/2000/2334/contents/made. Our Terms and Conditions do not affect your statutory legal rights. While every attempt is made for this website information to be accurate and up to date, we cannot guarantee the accuracy and completeness of the information on the website and we do not accept any responsibility arising in any way for errors in, or omissions from, the information contained in the website.